Privacy Policy

Privacy Statement

At Jetflare Quantor Nexus Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our hotel or use our services.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Credit card and payment information
• Reservation details and preferences
• Government-issued identification (as required by law)
• Emergency contact information

Automatic Information

• IP address and browser information
• Website usage data and cookies
• Location data (with your consent)
• Device information and preferences

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing hotel services
• Managing your loyalty program account
• Communicating about your stay and our services
• Improving our facilities and customer experience
• Complying with legal requirements and regulations
• Marketing and promotional communications (with your consent)
• Ensuring safety and security of our premises

Information Sharing

We may share your information with:

• Service Providers: Third-party companies that help us operate our business
• Payment Processors: To process credit card and other payment transactions
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your explicit consent for joint services

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all online transactions
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection protocols
• Physical security measures at our facilities

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Marketing Cookies: To provide relevant advertisements
• Preference Cookies: To remember your settings and preferences

You can manage cookie preferences through your browser settings.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent for data processing
• File a complaint with privacy authorities

Data Retention

We retain your personal information only as long as necessary for:

• Providing requested services
• Complying with legal obligations
• Resolving disputes and enforcing agreements
• Business record-keeping requirements

Typically, guest information is retained for 7 years after your last stay, unless longer retention is required by law.

Children's Privacy

We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly. Parents or guardians may contact us to review, update, or delete their child's information.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying notices in our hotel lobby